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Delete your account

Last updated 19 October 2026

You can delete your LifeSnail account and its data at any time. Deleting is permanent: it can't be undone, and you can't get the data back afterwards. If you want a copy first, email support@lifesnail.com and we'll send you an export.

In the phone app

  1. Open LifeSnail and go to Settings.
  2. Scroll to Danger zone and tap Delete account.
  3. Confirm with your password, or by signing in with Google or Apple again if that's how you sign in.

On the web

  1. Sign in at app.lifesnail.com and open Settings → Account.
  2. Choose Delete account…, then Delete my account permanently.

Your account is deleted straight away.

Can't sign in? Ask us

Send the form below, or email support@lifesnail.com with the subject "Delete my account", from the email address you use for LifeSnail. To protect your account we'll reply to that address to confirm it's you, then delete the account within 30 days, usually much sooner, and tell you when it's done.

We reply by email, usually within a day.

What is deleted

  • Your profile and sign-in details: name, email, phone number, password, and linked Google or Apple sign-in (Apple access is revoked too).
  • Everything you've added: diary entries and moods, tasks, reminders, expenses, budgets, recurring bills, workouts and plans, food logs and diet plans, body scans, and assistant conversations.
  • Files you've uploaded: photos, receipts, handwriting and voice recordings.
  • Your settings, notification tokens and account security history.

What is kept, and for how long

  • Shared groups: if you share an expense group with other people, you'll be asked to settle up and leave it first. Expenses you added there stay in the group's history for the other members, without your name.
  • Backups: copies in our database backups roll over and are gone within 30 days.
  • Payments: if you ever paid for a plan, Paddle (our payment provider) keeps the payment records that tax law requires.
  • Messages to us: emails you've sent support are kept as long as we need them to help you.

Questions about deleting your data: support@lifesnail.com. See also the Privacy Policy.